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Found 1 from your keywords: author="Franka Piskar"
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The Impact of the Quality Management System iso 9000 on Customer Satisfaction…
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Franka Piskar

Many companies invest great efforts into achieving appropriate organization and through it better quality of products and services. They try to achieve this in a systematic way following the standard iso 9000. Implementing iso is a management decision that requires consideration of company’s operations, strategy, staff and, most importantly, customers. The theoretical part of the researc…

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The Impact of the Quality Management System iso 9000 on Customer Satisfaction of Slovenian Companies
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