Praise for Implementing CIFS

The SNIA CIFS Technical Reference is included by kind permission of the Storage Network Industry Association (SNIA). The author would like to thank the SNIA, particularly the members of the SNIA CIFS Technical Work Group, for making this document available. Please see page v of the CIFS Technical Reference for SNIA copyright information. Please Note: The SNIA CIFS Technical Reference does not f…

Systemic Risk

The global financial crisis has brought home to many—particularly in the central banking community—the urgent need for a substantial reassessment of the fundamental workings of financial systems, their interactions with the real economy, and the circumstances that tip such systems from stability to instability. The crisis revealed how rapid financial innovation during an era of prolonged ma…

The Official Samba-3 HOWTO and Reference Guide

The cover artwork of this book continues the freedom theme of the first edition of “The Official Samba-3 HOWTO and Reference Guide.” We may look back upon the past to question the motives of those who have gone before us. Seldom do we realise that the past owes us no answer, and despite what we may think of the actions of those who have travelled lifes’ road before us, we must feel a sen…

ONSHORE VS. OFFSHORE CALL CENTER- WHICH SHOULD YOU CHOOSE?

A quality outsourced call center can save costs, enhance your company's image and help your business grow. Outsourcing your call center operations can increase productivity among your employees; relieved of the responsibility of handling calls, they will be free to focus on their regular duties. Time is one of your company's most precious resources, especially when it comes to management…

Optimize IT Performance & Availability

Many organizatons fail to see IT's impact on  the bosom line, but imagine if: Your e-­‐commerce applicaton lags or worse, becomes unavailable. • Corporate email goes  offline and severely hampers productvity across the board. • Business critcal applicatons like Salesforce.com or SAP become unresponsive. The  financial  loss  could be millions of…

THE ULTIMATE GUIDE TO SMALL BUSINESS FINANCIAL MANAGEMENT

Owning and operating a small business is a continuous uphill battle. You’re fighting the big guys to keep your business alive, tackling new obstacles each day, and staying busy trying to make your business successful. Knowing this, many people tend to focus on the percentage of small businesses that close shop each year, but it’s actually more valuable as a business owner to look at the oth…

2012 Payment Security Practices Survey

We are pleased to present the findings of the 2012 Payment Security Practices Survey: United States, sponsored by CyberSource and Trustwave. The study also was conducted in the United Kingdom and the findings from that research are available in a separate report. A secure payment process is essential to maintaining customer confidence and trust when making online purchases and sharing financ…

StoredIQ’s Flagship eDiscovery for SharePoint

Many eDiscovery companies announced integration with Microsoft SharePoint last year. Frankly, our usual response was a resounding yawn. These announcements usually meant that the eDiscovery tool contained a data connector for SharePoint document libraries, which acted as repositories for stored files. Most companies were using SharePoint in this way, so this very basic eDiscovery capability see…

DLP for Tablets An Intelligent Security Decision

Given its ubiquity, it’s hard to believe that the Apple iPad has only been on the market for 18 months. Consumers love these devices, but they are also sprouting like weeds in the commercial sector as they enable new types of business processes and applications. As tablet computers become more and more pervasive, will their presence increase IT risk? In other words, where does tablet secu…

Desktop Virtualization

Technology moves at breakneck speed. Technology upgrades typically do not. While there’s no doubt that having the latest technology increases productivity, remaining competitive requires a significant capital outlay to purchase new hardware and deploy it. For small and medium sized companies that have limited budgets and IT staff, keeping up with technology can be challenging, if not impossib…

Silver Peak’s Virtual Acceleration Open Architecture (VXOA)

The major IT initiatives of today – data center consolidation, cloud computing, unified communications, virtualization, and disaster recovery – share a common theme: they all presume a well performing Wide Area Network (WAN). The reality though is that most WANs are unable to compensate for the increased packet loss, latency, and bandwidth problems endemic to publicly shared infrastr…

Combine ITIL and COBIT to Meet Business Challenges

IT organizations are under increasing pressure to meet the business goals of their companies. This challenge can be particularly daunting because it involves complying with regulations, such as the Sarbanes- Oxley Act (Sarbox) and Basel II. Compliance requires strong corporate governance capabilities that are demonstrable to outside auditors. Because IT plays such a major role in business proce…

Security and control

The continuing evolution of malware threats combined with the demand for increasingly flexible working practices is a significant challenge to IT departments seeking to reduce help desk support and get better value for money from their investment in security. This paper looks at how organizations can benefit from a more integrated, policy-driven approach to protecting the network at all leve…

Sarbanes-Oxley Simplified

The Sarbanes-Oxley Act of 2002 (“SOX”) puts a new emphasis on timeliness and transparency in financial reporting, and the importance of internal controls in managing a public company. As of November 2004, SOX became a requirement for larger companies traded on a U.S. stock exchange; smaller public companies have until July 2007 to comply. This whitepaper provides an overview of, and s…

SPAZIO FILE AUDIT & CONTROL DEFINITION & BENEFITS

Over the years a variety of file transfer tools and techniques have been utilized to support the file transfer needs of internal systems as well as file transfers with external partners. The file transfer process has become complex, involving differing platforms, technologies, processing methods and support. Each process has been developed separately to meet differing requirements resulting in …

Optimizing IT Performance

Over the last few years, corporations have been under incre- ased pressure to optimize resource utilization while at the same time adapting more quickly to changes required by the business. This pressure has direct impact on IT organizati- ons faced with more complex installations that need to be implemented, enhanced and managed with fewer allocated resources. Most organizations have invested…

Actual Storage Utilization and your IT Bottom Line

IT budgets are shrinking even as the reliance on data availability grows. Now more than ever, IT managers must spend carefully to keep from negatively impacting the bottom line. One area where IT departments can realize significant savings is in storage. This document provides a simple breakdown of the actual costs paid for storage when real-world utilization and performance numbers, in additi…

HOW TO GET ITIL DONE

Few would argue over the crucial role of IT in today’s economy. In our lifetime, we have witnessed IT evolve from a limited service function into a critical core competency of modern organizations. Stepping out of the shadows and into the limelight has created new challenges for IT, however. Expectations have risen dramatically throughout all levels of the organization and its ecosystem of…

Selection Criteria for Remote Support Tools “Best of Breed” Products Spee…

Remote support technology is one of the most popular service and support automation tools for high-tech companies, with a well understood and easily documented return on investment story. Though basic remote control is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should und…

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote S…

When today's businesses run 24/7 on fewer IT-dollars, the relentless job of supporting employees, suppliers, business partner, and customers is an organizational necessity and one of the biggest challenges facing support organizations.

Achieving sustainable business growth with a remote support solution

Are you expanding your reach into international markets without knowing how you will provide cost-effective, quality support? If you are, you’re not alone. According to the Small Business Administration, the number of American businesses sending their goods and services overseas has tripled since 1990. About two-thirds of that boom comes from companies with fewer than 20 employees. No longe…

GROUNDWORK OPEN SOURCE VS. HP SOFTWARE

According to Gartner Dataquest* IT Operations Management software consumed $12.9 billion in spending in 2007. Of this, $4.3 billion, or 33%, was spent on availability, performance, and network management, representing the largest portion of IT Operations Management software spending. Just over $3 billion of this, or 70%, was spent amongst only four vendors: BMC, CA, HP, and IBM, also known as …

The Credibility Revolution in Empirical Economics: How Better Research Design…

Edition

-

ISBN/ISSN

4800

Collation

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Series Title

The Credibility Revolution in Empirical Economics: How Better Research Design Is Taking the Con out of Econometrics

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Service and Support: Made to Measure

Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support leaders are metrics masters: from electronic status boards to thick monthly reports, filled with charts and tables, leaders manage by the numbers. Traditionally, measuring support operations has been straightforward. Shorter hold times are better; higher abandonmen…

The Invisible Threat: Interference and Wireless LANs

I nterference is a fact of life in the unlicensed bands used by wireless LANs (WLANs), and is an increasing challenge in all WLAN environments – the enterprise, outdoors (including metro-scale Wi-Fi meshes), and in the residence. As the number of unli- censed devices grows and as ever more mission-critical applications are deployed on WLANs, interference represents a challenge that must be ad…

Achieving configuration compliance in a regulatory framework

Companies have devoted significant time and resources to achieve compliance with many pieces of legislation, such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. An important element of compliance with specific regulations is achieving a compliance framework internally. Compliance with external mandates can be more easily met by first ensuring that the network is compliant with the internal s…

The Credibility Revolution in Empirical Economics: How Better Research Design…

Edition

-

ISBN/ISSN

-

Collation

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Series Title

The Credibility Revolution in Empirical Economics: How Better Research Design Is Taking the Con out of Econometrics

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Visual Studio Tools for Office 2007

The first part of this book introduces the Office object models and the Office primary interop assemblies (PIAs). You also learn how to use Visual Studio to build automation executables, add-ins, and code behind the document by using features of Visual Studio 2008 Tools for Office 2007 (VSTO 3.0). • Chapter 1, “An Introduction to Office Programming,” introduces the Office object models a…

Statistics in Business, Finance, Management & Information Technology

Edition

tenth edition

ISBN/ISSN

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Series Title

Statistics in Business, Finance, Management & Information Technology

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UML for the IT Business Analyst

Ibegan working on the first edition of this book in the year 2000.As a former developer and current IT business analyst,I could see an approaching technological wave affecting my colleagues. Thanks in large part to client-server applications and the Internet, object-oriented (OO) languages like C++ and Java were taking over the development world. This had already changed the way the technical m…