Achieving sustainable business growth with a remote support solution

Are you expanding your reach into international markets without knowing how you will provide cost-effective, quality support? If you are, you’re not alone. According to the Small Business Administration, the number of American businesses sending their goods and services overseas has tripled since 1990. About two-thirds of that boom comes from companies with fewer than 20 employees. No longe…

GROUNDWORK OPEN SOURCE VS. HP SOFTWARE

According to Gartner Dataquest* IT Operations Management software consumed $12.9 billion in spending in 2007. Of this, $4.3 billion, or 33%, was spent on availability, performance, and network management, representing the largest portion of IT Operations Management software spending. Just over $3 billion of this, or 70%, was spent amongst only four vendors: BMC, CA, HP, and IBM, also known as …

The Credibility Revolution in Empirical Economics: How Better Research Design…

Edition

-

ISBN/ISSN

4800

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Series Title

The Credibility Revolution in Empirical Economics: How Better Research Design Is Taking the Con out of Econometrics

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Service and Support: Made to Measure

Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support leaders are metrics masters: from electronic status boards to thick monthly reports, filled with charts and tables, leaders manage by the numbers. Traditionally, measuring support operations has been straightforward. Shorter hold times are better; higher abandonmen…

The Invisible Threat: Interference and Wireless LANs

I nterference is a fact of life in the unlicensed bands used by wireless LANs (WLANs), and is an increasing challenge in all WLAN environments – the enterprise, outdoors (including metro-scale Wi-Fi meshes), and in the residence. As the number of unli- censed devices grows and as ever more mission-critical applications are deployed on WLANs, interference represents a challenge that must be ad…

Achieving configuration compliance in a regulatory framework

Companies have devoted significant time and resources to achieve compliance with many pieces of legislation, such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. An important element of compliance with specific regulations is achieving a compliance framework internally. Compliance with external mandates can be more easily met by first ensuring that the network is compliant with the internal s…

The Credibility Revolution in Empirical Economics: How Better Research Design…

Edition

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ISBN/ISSN

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Series Title

The Credibility Revolution in Empirical Economics: How Better Research Design Is Taking the Con out of Econometrics

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Visual Studio Tools for Office 2007

The first part of this book introduces the Office object models and the Office primary interop assemblies (PIAs). You also learn how to use Visual Studio to build automation executables, add-ins, and code behind the document by using features of Visual Studio 2008 Tools for Office 2007 (VSTO 3.0). • Chapter 1, “An Introduction to Office Programming,” introduces the Office object models a…

Statistics in Business, Finance, Management & Information Technology

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tenth edition

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Statistics in Business, Finance, Management & Information Technology

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UML for the IT Business Analyst

Ibegan working on the first edition of this book in the year 2000.As a former developer and current IT business analyst,I could see an approaching technological wave affecting my colleagues. Thanks in large part to client-server applications and the Internet, object-oriented (OO) languages like C++ and Java were taking over the development world. This had already changed the way the technical m…

UML 2.0 in a Nutshell

System developers have used modeling languages for decades to specify, visualize, construct, and document systems. The Unified Modeling Language (UML) is one of those languages. UML makes it possible for team members to collaborate by providing a common language that applies to a multitude of different systems. Essentially, it enables you to communicate solutions in a consistent, tool-supported…

TOUCHING THE FUTURE TECHNOLOGY FOR AUTISM?

There is growing international interest in the use of assistive and ambient technology to support people with a range of impairments, whether developmental, acquired or age- related, in being able to function independently in the modern world. A particular focus has been on the potential for mobile technology to act as a technical adjunct to compensate for a range of cognitive limitations. Sinc…

THE COMMON LAW OF INTELLECTUAL PROPERTY

THE CHAPTERS IN this collection, written in honour of David Vaver by friends, colleagues and former students, all relate to intel- lectual property and the common law. The idea of the ‘common law’ is understood primarily to refer to the family of legal systems of the so-called ‘common law countries’—including, Australia, Hong Kong, India, the Republic of Ireland, Israel, Malaysia, New…

The Business of iOS App Development

This book is to help developers with every aspect of the App Store. Oftentimes, we see amazing apps go unnoticed. There are many factors that can cause this, but often it is because we developers have trouble thinking with a business mindset. David and I wrote this book to provide you with every single thing you will need to make your apps succeed in the every crowded app marketplace. You will …

Test-Driven Infrastructure with Chef

“When deploying and administering large infrastructures, it is still common to think in terms of individual machines rather than view an entire infrastructure as a combined whole. This standard practice creates many problems, including labor-intensive admin- istration, high cost of ownership, and limited generally available knowledge or code usa- ble for administering large infrastructures.�…

Sustainable Design HCI, Usability and Environmental Concerns

This book will examine the importance of Human Computer Interaction, Usability, and Sustainability, including sustainable design, in the Information Communication and Technology sector (ICT). ICT usage by businesses and individuals has become a significant instrument for searching, conducting research, communication, entertainment, commerce and information. The recycling of ICT usage is becomin…

Solving Enterprise Applications Performance Puzzles

Poorly performing enterprise applications are the weakest links in a corporation ’ s management chains, causing delays and disruptions of critical business functions. In trying to strengthen the links, companies spend dearly on applications tuning and sizing; unfortunately, the only deliverables of many of such ventures are lost investment as well as the ruined credibility of computer profess…

SIP Trunking

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978-1-58705-944-5

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1-352

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Instant Silverlight 5 Animation

This chapter describes Silverlight/WPF concepts needed for creating animations, namely dependency and attached properties, bindings, transforms, and storyboards. We assume that the reader is already familiar with most of the concepts within this section and uses it simply as a refresher, as well as a way to jump-start the samples for the rest of the application. In this chapter we will look at:…

MANUAL OF REGULATIONS FOR NON-BANK FINANCIAL INSTITUTIONS

The 2008 Manual of Regulations for Non-Bank Financial Institutions (MORNBFI) is an updated compilation of regulations and policies issued by the Bangko Sentral ng Pilipinas (BSP) for financial institutions under its supervision. Available in hard and soft copies, it is a convenient reference and guide for said financial institutions in the conduct of their operations. The updated MORNBFI incorp…

SharePoint Apps with LightSwitch

The important thing to point out right from the start is that Visual Studio LightSwitch in its stand-alone version shares much of the same functionality as the full version of Visual Studio. Figure 1-1 shows the opening screen of Visual Studio LightSwitch, which looks just like what you would see if you launched the full version. There are differences, however, in many ways. Visual Studio Light…

Search Patterns

In astronomy, averted vision is the art of seeing distant objects by looking to their periphery. It works by shifting responsibility from cones, which sense color and fine detail, to rods, which detect motion and help us to juggle, play chess, and see in the dark. This form of peripheral vision can be practiced. Observers often report a gain of three to four magnitudes. It’s a powerful remind…

Roxio® Easy Media Creator™ 8 FOR Dummies

The good news is that programs included in Roxio Creator 8 are genuinely easy to use. The bad news, if there is any, is that because of its nature as a collection or suite of different applications and tools, you may initially find it a bit confusing as to which part to turn to get a particular job done. This is where Roxio Creator 8 For Dummies comes in. This book is designed to make you famil…

REVIEW OF THREE DIVISIONS OF THE INFORMATION TECHNOLOGY LABORATORY AT THE NAT…

At the request of the Director of the National Institute of Standards and Technology (NIST), in 2015 the National Research Council1 formed the Panel on Review of the Information Technology Laboratory at the National Institute of Standards and Technology and formulated the following statement of task for the panel: The National Research Council shall appoint a panel to assess the scientific a…

Real Estate & the New Economy The impact of information and communications te…

The overall aim of this book is to show how new technology (i.e. Infor- mation and Communications Technology (ICT)) is impacting on the shape and form of real estate in our towns and cities, and how it is influ- encing and is being influenced by other forces within what many commen- tators call the ‘new economy’, as part of an ‘information society’. UK private sector commercial prope…

Radio Frequency Identification and Sensors

There is an unprecedented enthusiasm for radio frequency identification (RFID) technologies today. RFID is based on the exchange of information carried by electromagnetic waves between a label, or tag, and a reader. This technology is currently in full economic expansion, which has manifested itself in widely backed research activities, some of which will be examined in this book. There are mul…

R in a Nutshell

Today, R is maintained by a team of developers around the world. Usually, there is an official release of R twice a year, in April and in October. I’ve checked the code in this book against 2.15.1, but if you have an earlier or later version of R installed, don’t worry. R hasn’t changed that much in the past few years: usually there are some bug fixes, some optimizations, and a few new fu…

Quicken® 2009 FOR DUMmIES

You aren’t a dummy, of course. But here’s the deal: You don’t have to be some sort of technogeek or financial wizard to manage your financial affairs on a PC. You have other things to do, places to go, and people to meet. And that’s where Quicken 2009 For Dummies comes in. In the pages that follow, I give you the straight scoop on how to use Quicken 2009 Premier for Windows, without a …

Programming Scala

Today’s enterprise and Internet applications must balance a number of concerns. They must be implemented quickly and reliably. New features must be added in short, incremental cycles. Beyond simply providing business logic, applications must support secure access, persistence of data, transactional behavior, and other advanced features. Applications must be highly available and scalable, requ…

Programming microsoft’s clouds

this book is intended for developers interested in learning more about how to develop against the set of Microsoft cloud services: Windows Azure and Office 365. In some cases, you can combine the two technologies to build your solution, but in other cases you will use only one of the cloud solu- tions, so understanding what each has to offer enables you to decide on which cloud technology to b…