Banking And Finance

THE IMPACT OF MOBILE AND INTERNET BANKING ON PERFORMANCE OF FINANCIAL INSTITUTIONS IN KENYA

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Financial institutions have been in the process of significant transformation. The force
behind the transformation of these institutions is innovation in information technology.
Information and communication technology is at the Centre of this global change curve of
mobile and internet banking in Kenya. Rapid development of information technology has
made banking tasks more efficient and cheaper.
This study sought to determine the impact of mobile and internet-banking on performance of
financial institutions in Kenya where the survey was conducted on financial institutions in
Nairobi. The study also sought to identify the extent of use of mobile and internet banking in
financial institutions. The study investigated 30 financial institutions.
The study found that the most prevalent internet banking service is balance inquiry while the
least is online bill payment. Cash withdrawal was the most commonly used mobile banking
service whereas purchasing commodities was the least commonly used.

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English

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NONE

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