Management

Promoting Patient Safety Through Effective Health Information Technology Risk Management

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This research report was sponsored by the U.S. Office of the National Coordinator for Health Information Technology (ONC). It summarizes a project conducted by RAND Health, ECRI Institute, the University of Texas, and Baylor College of Medicine. The project facilitated the identification of safety risks associated with health information technology (IT) by 11 organizations (hospitals and ambulatory practices) and the implementation of risk management activities in each organization. The project also evaluated the implementation effort through site visits and phone interviews. This report summarizes the implementation process, six case studies, and recurring themes from the case studies that offer lessons for risk management of health IT in hospitals and ambulatory practices. The report will be of interest to federal and state policymakers, health care organizations, health IT developers, health services and health policy researchers, and others with responsibilities related to designing and implementing health IT and health IT risk management policies and programs.
The research was conducted under contract #HHSP23320095649WC with ONC. The Contracting Officer’s Representative for the project is Kathy Kenyon. We thank the Contracting Officer’s Representative for her guidance and review of this report; however, we note that the material contained in the report is the responsibility of the research team and does not necessarily reflect the beliefs or opinions of the Contracting Officer’s Representative, ONC, or the federal government.
This research was conducted in RAND Health, a division of the RAND Corporation. A profile of RAND Health, abstracts of its publications, and ordering information can be found at www.rand.org/health. ii

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