Leadership
Total Quality Management in the African business community of Burkina Faso: a change in perspective on knowledge development
During the 1990s Total Quality Management (TQM) became diffused to
Burkina Faso. The overarching logic of privatization due to Structural
Adjustment Programs prepared the ground for far-reaching changes in
management practices. TQM became exhorted as a new way of manufacturing.
This new management concept was presented as a crucial part of new corporate
success and put strong emphasis on empowerment of employers, customer
service and charismatic leadership.
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