Management

Total Quality Management and Operational Excellence

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When I wrote the first edition of Total Quality Management in 1988, there were very
few books on the subject. Since its publication the interest in TQM and business
performance improvement has exploded. There are now many texts on TQM and its
various aspects, including business/operational excellence, business process
management, Six Sigma and Lean manufacturing based approaches.
So much has been learned during the last 30 years of TQM implementation that
it has been necessary to rewrite the book and revise it again. In essence this is the
sixth edition since TQM was first published in 1989 (two editions of Total Quality
Management and four editions of TQM Text & Cases). The content and case studies in
this edition have been changed substantially to reflect the developments, current
understanding, and experience gained of TQM and a completely new chapter on lean
systems has been included. The result is a new book: Total Quality Management and
Operational Excellence (TQM & OpEx).

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Detail Information

Series Title

Total Quality Management and Operational Excellence

Call Number

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Publisher

: Routledge., 2014

Collation

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Language

English

ISBN/ISSN

978-1-315-81572-5

Classification

NONE

Content Type

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Media Type

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Carrier Type

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Edition

4th Edition

Subject(s)

Management

Specific Detail Info

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Statement of Responsibility

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