Communication

Measuring Performance in Small and Medium Enterprises in the Information & Communication Technology Industries

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Small and medium-sized enterprises (SMEs) in the information and communication technology (ICT) industries play a crucial role in the new economy. Most SMEs operate
in a fiercely competitive environment; as such, it is important to optimize business practices. It is believed that performance measurement (PM) tools can help to identify
weaknesses, clarify objectives and strategies, and improve management processes. While many theories on performance measurement and performance management have been developed mainly for large organizations over the past two decades, few have been tailored for SMEs. In addition, research highlights that these tools are difficult to adapt for SMEs. This research aims to identify and investigate the critical factors influencing the performance of SMEs in the ICT industries and, in doing so, develop a new PM framework that is able to effectively measure SME performance.

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Series Title

Measuring Performance in Small and Medium Enterprises in the Information & Communication Technology Industries

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Publisher

: ., 2009

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Language

English

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NONE

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Subject(s)

Communication

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