Management

Total Quality Management as a Holistic Management Concept

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Even after years of dealing with Total Quality it is still a challenge to
achieve Business Excellence by applying this management approach.
Total Quality Management is now established in Europe. This was supported
by the European Model for Business Excellence and the many national
quality awards derived from it. It is for this reason that the European Model
is the focus of-the following chapters. In addition, there are two further
objectives:
1. to show that. TQM is not a short-term oriented rationalisation programme,
but a holistic management concept;
2. to describe how such a management concept can be implemented in
practice as an organisational development process.
In order to emphasise the practical relevance various examples from
different industries will be shown, which have been taken from a collection
of case studies (Zink, K.J. (Ed.): Successful TQM - Inside Stories from
European Quality Award Winners, Gower Publishing House, London 1997).
In the third part of the book relevant management tools will be explained.
Since every tool will be described separately there might be some repetitions
e.g. of figures.

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Detail Information

Series Title

Total Quality Management as a Holistic Management Concept

Call Number

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Publisher

: Springer-Verlag Berlin Heidelberg., 1999

Collation

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Language

English

ISBN/ISSN

978-3-642-72098-7

Classification

NONE

Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

Management

Specific Detail Info

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