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Found 1 from your keywords: subject="HIGHLIGHTS OF TOTAL Q...

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HIGHLIGHTS OF TOTAL QUALITY MANAGEMENT IN THE DEPARTMENT OF DEFENSE: LESSONS …

This thesis aids in understanding the implementation of Total Quality Management (TQM)through both quantitative and qualitative analyses. Interviews were conducted with top executives from ten exemplar organizations within the Department of Defense (DOD). Survey questionnaires on perceptions of quality practices were administered to a sample of 102 representing members of the executive steering…

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