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Found 1 from your keywords: subject="Making Support Social...
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Making Support Social: Turning Customer Engagement Into Customer Success
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David Kay, DB Kay & Associates, and Tim Hines

Social media is fundamentally changing how businesses and their customers interact. According to Forrester’s Social Technographics® research, more than four out of five U.S. online adults use social media at least once a month.2 Most Internet users aren’t passively consuming content; they’re creating it: blogging, rating, commenting, debating and collaborating. There are many reasons w…

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