No performance management strategy can be completely effective without support from underlying technology. When a company pursues performance management, it must find a single, unified solution that can meet all its requirements and deliver a holistic view of performance across the enterprise by easily accessing any metric from any source – without compromise. The solution should remain compl…
Since accountability for performance has become increasingly critical in health care, it is necessary for an organization to understand the key drivers behind its performance and demonstrate the results of its work. Performance measurement has many interrelationships with quality improvement (QI), and focus on the use of the data is one of the four key principles of QI discussed in the Quality…
Performance Management, as the name suggests, is often referred to as the ongoing activity of managing, and hopefully improving the performance of staff. It consists of regular meetings where performance is discussed, objectives are set, action plans are formulated and development needs identified. In this textbook you’ll understand what performance management is all about and how to man…
In this chapter the nature, aims, characteristics, concerns and guiding principles of performance management are described. In addition, the differences between performance appraisal and performance management are examined and reference is made to the views of a selection of practitioners on performance management. The chapter concludes with a summary of the process of performance manageme…