otal Quality Management (TQM) has become a frequently used term in discussions concerning quality. The international and national competitive environment is in a process of constant change by the globalization of markets and the increase interdependence of economic agents. This process of change has brought increase demands on the organizations’ competitiveness and the customers have gained …
Total Quality Management (TQM) has become a frequently used term in discussions concerning quality. The international and national competitive environment is in a process of constant change by the globalisation of markets and the increased interdependence of economic agents. This process of change has brought increased demands on the organisations’ competitiveness and the customers have gain…