The health care industry is currently experiencing numerous fundamental changes. Healthcare organizations (HCOs) are increasingly challenged to look at their operations and find new opportunities to reorganize their processes, in order to improve the efficiency and effectiveness of their services, reduce costs, be more competitive, and also provide high quality and more personalized patient car…
Purpose – This study aims at empirically examining developmental trends in management practices and improvement work in healthcare organizations. Design/methodology/approach – We surveyed the managers of all primary healthcare centers (n = 1031) and clinical hospital departments (n = 1542) nationwide in the spring of 2007. The response rate was 46%. This article compares results from thi…