Stretching the Software Budget: A Practical Guide to Enterprise License Optim…

Software is of tremendous importance to today’s IT-intensive organizations. In fact, the appetite of organizations for software is growing at a faster pace than software budgets—especially in light of current economic conditions. It is therefore more critical than ever for software buyers to get maximum value out of every dollar they spend on software.

The State of Resilience and Optimization on IBM Power Systems

The AS/400 and RS/6000 platforms have evolved greatly over 20 years, and now IBM has brought them together to create the Power Systems server line. The technologies and methods for data protection and system optimization for both platforms have seen great changes as well. Even as transaction and data storage volumes have increased, ensuring that the right data protection and management practice…

System i Optimization Best Practices

System i is at the heart of the IT infrastructure for many organizations. Companies around the globe depend on the platform to provide reliable performance for their sales, operations, human resources, accounting, shipping and other critical applications. While it is true that System i is one of the easiest to manage business systems in the world, it is still far from entirely self-managing or …

The Essential Guide to Disaster Recovery

For today’s small and mid-sized businesses, the risk and effects from any unplanned outage (downtime) grow with each additional critical application, network enhancement or system upgrade. We don’t have to look back very far to see the consequences of sudden or unexpected disasters affecting the IT infrastructure of major cities and businesses of every description. Consequently, IT man…

Solving the Password Management Paradox

Organizations need to protect their data and restrict access to enterprise resources to authorized users. Many companies attempt to address their security concerns by simply implementing stronger password policies, requiring employees to remember more and stronger passwords for all applications. However, most employees can not remember more than one or two strong passwords, so they won’t f…

How to Access and Buy Business Management Software

For most companies, changing accounting software is a daunting challenge. Not only is transitioning the accounting function to a new software package tricky in itself, but it is usually catalyzed by one or more business challenges that are (hopefully) solved by the new system. As a result, most companies wait until problems have become (or are obviously becoming) insurmountable before initiatin…

Sarbanes-Oxley Simplified

The Sarbanes-Oxley Act of 2002 (“SOX”) puts a new emphasis on timeliness and transparency in financial reporting, and the importance of internal controls in managing a public company. As of November 2004, SOX became a requirement for larger companies traded on a U.S. stock exchange; smaller public companies have until July 2007 to comply. This whitepaper provides an overview of, and s…

Optimizing IT Performance

Over the last few years, corporations have been under incre- ased pressure to optimize resource utilization while at the same time adapting more quickly to changes required by the business. This pressure has direct impact on IT organizati- ons faced with more complex installations that need to be implemented, enhanced and managed with fewer allocated resources. Most organizations have invested…

Actual Storage Utilization and your IT Bottom Line

IT budgets are shrinking even as the reliance on data availability grows. Now more than ever, IT managers must spend carefully to keep from negatively impacting the bottom line. One area where IT departments can realize significant savings is in storage. This document provides a simple breakdown of the actual costs paid for storage when real-world utilization and performance numbers, in additi…

Selection Criteria for Remote Support Tools “Best of Breed” Products Spee…

Remote support technology is one of the most popular service and support automation tools for high-tech companies, with a well understood and easily documented return on investment story. Though basic remote control is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should und…

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote S…

When today's businesses run 24/7 on fewer IT-dollars, the relentless job of supporting employees, suppliers, business partner, and customers is an organizational necessity and one of the biggest challenges facing support organizations.

Achieving sustainable business growth with a remote support solution

Are you expanding your reach into international markets without knowing how you will provide cost-effective, quality support? If you are, you’re not alone. According to the Small Business Administration, the number of American businesses sending their goods and services overseas has tripled since 1990. About two-thirds of that boom comes from companies with fewer than 20 employees. No longe…

5 Steps to Protect Your Automation Applications from Downtime

If you are involved with managing process automation, building automation, or security systems, you know the complexity of your IT systems can often create failures and indecision that result in downtime. And downtime can blow your production schedule, put lives at risk, and your company in financial peril. Redundancy is a time-tested method to ensure availability of PLCs, monitoring, control…

Legacy Tools: Not Built for Today’s Helpdesk

Today’s modern enterprise seeks both efficiency and productivity — constantly looking for new and effective ways to boost employee workflow. This new enterprise includes branch employees, teleworkers, and on-the-go workforces that communicate using a variety of mobile devices. But hidden somewhere in many corporate helpdesk closets are tools being used for support that may impede the effect…

The Data Quality Imperative in Governance, Risk, and Compliance (GRC)

More than ever, organizations require trusted, high quality data to satisfy governance, risk, and compliance (GRC) initiatives. Organizations are discovering that poor quality data has a significant impact on their ability to support business processes, comply with industry regulators, and to make accurate decisions and are raising the visibility of data quality activities within their enterpri…

IT Automation Success Kit

It’s no surprise that the downturn in major world economies poses a threat to business growth. As Price water house Coopers revealed in its 11th Annual Global CEO Survey published in 20081, the percentage of CEOs who say that they are 'very confident' about the potential for business growth has fallen for the first time since 2002. Competition is not diminishing, however, and CEOs continue …

The Credibility Revolution in Empirical Economics: How Better Research Design…

Edition

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ISBN/ISSN

4800

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Series Title

The Credibility Revolution in Empirical Economics: How Better Research Design Is Taking the Con out of Econometrics

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Building the Path to Better Profits

When it comes to software implementations, organizations large and small share the common goal of rapid deployment and return on investment. Small and mid-size businesses(“SMBs”) however, face unique issues and challenges that might not be satisfied by vendorsth at typically serve the Fortune 1000 or “Tier I” community. Such vendors may tout specialized “SMB solutions”, but many tim…

The Cisco Smart Business Roadmap

The rate of change and the amount of competition in the business world is escalating. Small and medium-sized businesses (SMBs) need to ensure that the technology solutions they buy meet today’s business needs and are flexible enough to grow with this rapidly evolving business environment. The Cisco® Smart Business Roadmap provides a structured, planned evolution path to help organizations ta…

The CyberAngel® Encryption & Tracking Software

The CyberAngel with Wi-Trac ® ® Security Software utilizes our unique Alert..Lock..Locate technology to provide Real-Time Security and Tracking & Recovery of your computer in the event of loss or theft. The CyberAngel® with Wi-Trac® will detect unauthorized access of a protected computer and immediately protect all sensitive or confidential information on that computer, as well as locking …

Knowledge Management is NOT an Add-on

Has a CRM or incident management vendor ever told you how wonderful their knowledge management “module” is? If so, beware: knowledge management must be the core of any successful CRM deployment, not an add-on module. Knowledge is power—but only when it is deeply integrated into the customer experience, the agent experience, and the enabling technology. A vendor with a knowledgebase modul…

Service and Support: Made to Measure

Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support leaders are metrics masters: from electronic status boards to thick monthly reports, filled with charts and tables, leaders manage by the numbers. Traditionally, measuring support operations has been straightforward. Shorter hold times are better; higher abandonmen…

The Invisible Threat: Interference and Wireless LANs

I nterference is a fact of life in the unlicensed bands used by wireless LANs (WLANs), and is an increasing challenge in all WLAN environments – the enterprise, outdoors (including metro-scale Wi-Fi meshes), and in the residence. As the number of unli- censed devices grows and as ever more mission-critical applications are deployed on WLANs, interference represents a challenge that must be ad…

Monitoring and Managing Distributed Retail Locations

According to Gartner Research, "The retail sector has a long-standing reputation for conservative technology adoption… However, much is changing in the retail sector, which is increasingly concerned with the capabilities of the 'big-box' retailers led by Wal-Mart. Retailers of all sizes are now realizing that operational efficiency is not enough to compete. Effective IT solutions, or the lack…

Achieving configuration compliance in a regulatory framework

Companies have devoted significant time and resources to achieve compliance with many pieces of legislation, such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. An important element of compliance with specific regulations is achieving a compliance framework internally. Compliance with external mandates can be more easily met by first ensuring that the network is compliant with the internal s…

The Credibility Revolution in Empirical Economics: How Better Research Design…

Edition

-

ISBN/ISSN

-

Collation

-

Series Title

The Credibility Revolution in Empirical Economics: How Better Research Design Is Taking the Con out of Econometrics

Call Number

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Managing IT Performance and Availability from an End-User Perspective

As companies mature their IT operations, they know more about the performance of their networks, applications, servers, databases, and mainframe systems. However, reliable information about end-user experience remains elusive. This information is vital to gauge how well IT is adding value to the business. Obtaining reliable information about the end-user experience is just the first ste…

Connecting Business and IT Goals With Closed Loop Client Management

Client Management is the IT discipline of managing the lifecycle of end user systems (including desktops, lap- tops, and handhelds) from initial deployment, through provisioning, upgrade, and patch, to deprovisioning and decommissioning. This entails conflicting requirements from IT – which requires tight control and detailed planning – and the business – which requires flexibility and fa…

The ideal security patch process

Imagine.that.you’ve.been.tasked.with.improving.the.corporate.patch.management.process..Would.you.know. what.the.ideal.patch.process.looks.like?.This.white.paper.breaks.down.the.patch.process.into.its.basic.pieces,. and.recommends.a.simple-to-use,.best.practice.approach. After.talking.with.many.IT.organizations.and.surveying.the.state-of-the-art.in.Change.Management.approaches,. we.documented…

How to Design & Manage a Strategic Outsourcing Program and Avoid Common Mistakes

Independent Software Vendors and Application Service Providers have become increasingly pressured by external market conditions in developing an offshore sourcing strategy, yet few succeed in designing a strategic, not just tactical cost-savings approach.