Optimizing IT Performance

Over the last few years, corporations have been under incre- ased pressure to optimize resource utilization while at the same time adapting more quickly to changes required by the business. This pressure has direct impact on IT organizati- ons faced with more complex installations that need to be implemented, enhanced and managed with fewer allocated resources. Most organizations have invested…

Actual Storage Utilization and your IT Bottom Line

IT budgets are shrinking even as the reliance on data availability grows. Now more than ever, IT managers must spend carefully to keep from negatively impacting the bottom line. One area where IT departments can realize significant savings is in storage. This document provides a simple breakdown of the actual costs paid for storage when real-world utilization and performance numbers, in additi…

HOW TO GET ITIL DONE

Few would argue over the crucial role of IT in today’s economy. In our lifetime, we have witnessed IT evolve from a limited service function into a critical core competency of modern organizations. Stepping out of the shadows and into the limelight has created new challenges for IT, however. Expectations have risen dramatically throughout all levels of the organization and its ecosystem of…

5 Steps to Protect Your Automation Applications from Downtime

If you are involved with managing process automation, building automation, or security systems, you know the complexity of your IT systems can often create failures and indecision that result in downtime. And downtime can blow your production schedule, put lives at risk, and your company in financial peril. Redundancy is a time-tested method to ensure availability of PLCs, monitoring, control…

The Data Quality Imperative in Governance, Risk, and Compliance (GRC)

More than ever, organizations require trusted, high quality data to satisfy governance, risk, and compliance (GRC) initiatives. Organizations are discovering that poor quality data has a significant impact on their ability to support business processes, comply with industry regulators, and to make accurate decisions and are raising the visibility of data quality activities within their enterpri…

GROUNDWORK OPEN SOURCE VS. HP SOFTWARE

According to Gartner Dataquest* IT Operations Management software consumed $12.9 billion in spending in 2007. Of this, $4.3 billion, or 33%, was spent on availability, performance, and network management, representing the largest portion of IT Operations Management software spending. Just over $3 billion of this, or 70%, was spent amongst only four vendors: BMC, CA, HP, and IBM, also known as …

IT Automation Success Kit

It’s no surprise that the downturn in major world economies poses a threat to business growth. As Price water house Coopers revealed in its 11th Annual Global CEO Survey published in 20081, the percentage of CEOs who say that they are 'very confident' about the potential for business growth has fallen for the first time since 2002. Competition is not diminishing, however, and CEOs continue …

The Credibility Revolution in Empirical Economics: How Better Research Design…

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4800

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The Credibility Revolution in Empirical Economics: How Better Research Design Is Taking the Con out of Econometrics

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The Cisco Smart Business Roadmap

The rate of change and the amount of competition in the business world is escalating. Small and medium-sized businesses (SMBs) need to ensure that the technology solutions they buy meet today’s business needs and are flexible enough to grow with this rapidly evolving business environment. The Cisco® Smart Business Roadmap provides a structured, planned evolution path to help organizations ta…

The CyberAngel® Encryption & Tracking Software

The CyberAngel with Wi-Trac ® ® Security Software utilizes our unique Alert..Lock..Locate technology to provide Real-Time Security and Tracking & Recovery of your computer in the event of loss or theft. The CyberAngel® with Wi-Trac® will detect unauthorized access of a protected computer and immediately protect all sensitive or confidential information on that computer, as well as locking …

Knowledge Management is NOT an Add-on

Has a CRM or incident management vendor ever told you how wonderful their knowledge management “module” is? If so, beware: knowledge management must be the core of any successful CRM deployment, not an add-on module. Knowledge is power—but only when it is deeply integrated into the customer experience, the agent experience, and the enabling technology. A vendor with a knowledgebase modul…

Service and Support: Made to Measure

Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support leaders are metrics masters: from electronic status boards to thick monthly reports, filled with charts and tables, leaders manage by the numbers. Traditionally, measuring support operations has been straightforward. Shorter hold times are better; higher abandonmen…

The Invisible Threat: Interference and Wireless LANs

I nterference is a fact of life in the unlicensed bands used by wireless LANs (WLANs), and is an increasing challenge in all WLAN environments – the enterprise, outdoors (including metro-scale Wi-Fi meshes), and in the residence. As the number of unli- censed devices grows and as ever more mission-critical applications are deployed on WLANs, interference represents a challenge that must be ad…

Monitoring and Managing Distributed Retail Locations

According to Gartner Research, "The retail sector has a long-standing reputation for conservative technology adoption… However, much is changing in the retail sector, which is increasingly concerned with the capabilities of the 'big-box' retailers led by Wal-Mart. Retailers of all sizes are now realizing that operational efficiency is not enough to compete. Effective IT solutions, or the lack…

Achieving configuration compliance in a regulatory framework

Companies have devoted significant time and resources to achieve compliance with many pieces of legislation, such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. An important element of compliance with specific regulations is achieving a compliance framework internally. Compliance with external mandates can be more easily met by first ensuring that the network is compliant with the internal s…

The Credibility Revolution in Empirical Economics: How Better Research Design…

Edition

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ISBN/ISSN

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Series Title

The Credibility Revolution in Empirical Economics: How Better Research Design Is Taking the Con out of Econometrics

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The ideal security patch process

Imagine.that.you’ve.been.tasked.with.improving.the.corporate.patch.management.process..Would.you.know. what.the.ideal.patch.process.looks.like?.This.white.paper.breaks.down.the.patch.process.into.its.basic.pieces,. and.recommends.a.simple-to-use,.best.practice.approach. After.talking.with.many.IT.organizations.and.surveying.the.state-of-the-art.in.Change.Management.approaches,. we.documented…

Measuring Performance in Small and Medium Enterprises in the Information & Co…

Small and medium-sized enterprises (SMEs) in the information and communication technology (ICT) industries play a crucial role in the new economy. Most SMEs operate in a fiercely competitive environment; as such, it is important to optimize business practices. It is believed that performance measurement (PM) tools can help to identify weaknesses, clarify objectives and strategies, and improve…

Visual Studio Tools for Office 2007

The first part of this book introduces the Office object models and the Office primary interop assemblies (PIAs). You also learn how to use Visual Studio to build automation executables, add-ins, and code behind the document by using features of Visual Studio 2008 Tools for Office 2007 (VSTO 3.0). • Chapter 1, “An Introduction to Office Programming,” introduces the Office object models a…

Statistics in Business, Finance, Management & Information Technology

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tenth edition

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Statistics in Business, Finance, Management & Information Technology

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Introduction to Information & Communication Technology

The equipment you will be using is a personal computer or PC. Computers have transformed the way we live, as they allow us to conduct so many different activities more efficiently than before. Using one is very straight forward. Computers allow us to work with numbers and information in a way few of us could ever conceive of even 20 years ago. Computers allow us to organize al types of informa…

VEHICULAR AD HOC NETWORK SECURITY AND PRIVACY

Impaired driving, traffic congestion, and treacherous driving conditions have caused numerous accidents every year all over the world, leading to great suffering of people in different ways such as great anguish, fatal injuries, and horrendous loss of human lives. There were nearly 6,420,000 auto accidents in the United States in 2005, where 2.9 million people were injured and 42,636 people kil…

Understanding IT Decoding Technology and Business

This work is intended for the enjoyment and education of individuals that are just entering the world of Information Technology. It is intended to give a brief, high-level overview of the technologies in use today, their history, and their use in the world of business. As a result of trying to cover a very large and diverse topic in under two hundred pages, as well as the author’s attempt t…

Information Management Technology

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Information Management Technology

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UML 2.0 in a Nutshell

System developers have used modeling languages for decades to specify, visualize, construct, and document systems. The Unified Modeling Language (UML) is one of those languages. UML makes it possible for team members to collaborate by providing a common language that applies to a multitude of different systems. Essentially, it enables you to communicate solutions in a consistent, tool-supported…

Ubuntu: Up and Running

Some people say South African entrepreneur Mark Shuttleworth is a very lucky man. Others say he’s an astute businessman and talented software engineer. But whichever way you look at it, there’s no denying that he has twice helped steer the course of technological development throughout the world. In 1995, he founded Thawte, the first company outside the United States to produce a fully encr…

TOUCHING THE FUTURE TECHNOLOGY FOR AUTISM?

There is growing international interest in the use of assistive and ambient technology to support people with a range of impairments, whether developmental, acquired or age- related, in being able to function independently in the modern world. A particular focus has been on the potential for mobile technology to act as a technical adjunct to compensate for a range of cognitive limitations. Sinc…

Tomcat

Because Tomcat is written in Java, some people assume that you have to be a Java guru to use it. That is not so! Although you need to know Java to modify the inter- nals of Tomcat or to write your own servlet programs, you do not need to know any Java to use Tomcat or to write or maintain many JavaServer Pages (JSPs). You can have JSPs that use “JavaBeans” or “JSP Custom Tags”; in both …

TO THE CLOUD

The Internet had been around for a while when on July 5, 1993, the New Yorker magazine featured a cartoon that, in the minds of some, marked its real arrival. “On the Internet,” says the dog at the computer screen to his canine friend, “nobody knows you’re a dog.” I knew it was time to write this book when I woke up one morning, downloaded my digital edition of the October 8, 2012, Ne…

THE COMMON LAW OF INTELLECTUAL PROPERTY

THE CHAPTERS IN this collection, written in honour of David Vaver by friends, colleagues and former students, all relate to intel- lectual property and the common law. The idea of the ‘common law’ is understood primarily to refer to the family of legal systems of the so-called ‘common law countries’—including, Australia, Hong Kong, India, the Republic of Ireland, Israel, Malaysia, New…