The Impact of the Quality Management System iso 9000 on Customer Satisfaction of Slovenian Companies

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The Impact of the Quality Management System iso 9000 on Customer Satisfaction of Slovenian Companies

Franka Piskar - Personal Name;

Many companies invest great efforts into achieving appropriate organization
and through it better quality of products and services. They
try to achieve this in a systematic way following the standard iso 9000.
Implementing iso is a management decision that requires consideration
of company’s operations, strategy, staff and, most importantly,
customers. The theoretical part of the research is focused on literature
review. Second part-empirical research has been done on the basis
of structured questionnaires gathered from 212 responses of Slovenian
companies that had already acquired the iso 9000 quality standard certificate
by 2002.

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Series Title: The Impact of the Quality Management System iso 9000 on Customer Satisfaction of Slovenian Companies
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Language: English
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Subject(s): Research Methods
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