The dynamic capabilities framework analyzes the sources and methods of wealth creation and capture by private enterprise firms operating in environments of rapid technological change. The competitive advantage of firms is seen as resting on distinctive processes (ways of coordinating and combining), shaped by the firm's (spec$c) asset positions (such as the firm's portfolio of difficult-to-trad…
In a knowledge society, companies are challenged by technology leaps, slides in values and globalization. Heavy demands are placed on the management and the organization: Both radical, innovative thinking and disciplined action in response to challenges. Too much self-satisfaction can be a large barrier in taking up these challenges. Sources of self-satisfaction are e.g. unconcerned management…
Should you outsource human resources? The definitive answer to this question lies with you and your knowledge of your company and its needs. However, there are a few key factors that should be weighed when making your decision. This guide will cover some of the pros and cons you will want to consider as well as tips for getting started if you should choose to outsource. First, what types of …
Recruitment Process Outsourcing (RPO) has undergone a seismic shift over the past few years. Long viewed as tactical and administrative in nature, RPO can now be characterized as strategic, innovative and transformative.
One of the main characteristics of project management is communication. Communication is importance amongst the project
The need for SSL certificates has moved well beyond the “Buy” page to core functions of the enterprise. SSL certificates are used to protect remote employee and partner communications via webmail, chat and IM. Browser-to-server communications for cloud-based services require SSL certificates when used to display customer account information, business partner transactions and for employee pr…
This chapter reports on longitudinal research which explores the experience of mentally ill, developing artists. Through a particular use of the interview space and biographic narrative interviews, an intimate portrait was drawn of the different lines of continua these artistic individuals were negotiating. Such lines were traced through their „wellnesses,‟ their crises, their creative and …
The global financial crisis has brought home to many—particularly in the central banking community—the urgent need for a substantial reassessment of the fundamental workings of financial systems, their interactions with the real economy, and the circumstances that tip such systems from stability to instability. The crisis revealed how rapid financial innovation during an era of prolonged ma…
Configuration management is a critical cornerstone of IT automation, providing tools that allow you to centrally manage the packages, configuration files, process state, firewall rules and other settings that equip servers to do their assigned jobs. Without automated configuration management, you do all these tasks manually, or with handwritten scripts. It's time-consuming, and prone to human e…
No performance management strategy can be completely effective without support from underlying technology. When a company pursues performance management, it must find a single, unified solution that can meet all its requirements and deliver a holistic view of performance across the enterprise by easily accessing any metric from any source – without compromise. The solution should remain compl…
The rise of the social consumer creates tremendous opportunities for organizations to develop deeper relationships with their customers in support of their business objectives. Whether your goals are to acquire new users, increase on-site engagement, or collect and leverage customer insights (or all of • What are your business objectives? • What are you trying to achieve on your site? • …
Business documents are vital strategic, financial, operational and intellectual assets that are essential to daily business processes. They constitute the lifeblood of an organization. Yet half of organizations rate their document management practices as less than effective. This is why document process management is becoming an outsourcing strategy that enables organizations to reduce cost…
The expression “better, faster, cheaper” is commonly associated with supply chain initiatives, where companies have developed an edge by getting products to market faster and more efficiently than their competitors. However, in the new world of cloud computing, more companies are looking at their IT department as a competitive differentiator by enabling them to quickly deploy hosted appli…
In today’s competitive business environment, small and midsized businesses that want to grow and sustain an edge in the market must continually streamline and improve core business practices. In many instances, technology-based solutions are integral to achieving operational efficiencies and to furthering key business objectives. As businesses progress from small to midsize organizations,…
Today’s rising overhead expenses drive organizations to find practical ways to reduce costs. Profit-conscious executives face the challenge of either reducing headcount or reducing overhead expenses. Much of the time, either of these strategies can have a negative impact on productivity and morale. Every so often a strategy appears that can provide significant expense control and enhance prod…
Organizations need to protect their data and restrict access to enterprise resources to authorized users. Many companies attempt to address their security concerns by simply implementing stronger password policies, requiring employees to remember more and stronger passwords for all applications. However, most employees can not remember more than one or two strong passwords, so they won’t f…
For most companies, changing accounting software is a daunting challenge. Not only is transitioning the accounting function to a new software package tricky in itself, but it is usually catalyzed by one or more business challenges that are (hopefully) solved by the new system. As a result, most companies wait until problems have become (or are obviously becoming) insurmountable before initiatin…
Has a CRM or incident management vendor ever told you how wonderful their knowledge management “module” is? If so, beware: knowledge management must be the core of any successful CRM deployment, not an add-on module. Knowledge is power—but only when it is deeply integrated into the customer experience, the agent experience, and the enabling technology. A vendor with a knowledgebase modul…